Acceptance of Terms

By accessing or using the LUMIVOE website (the "Site"), placing an order, or creating an account, you confirm that you are at least 18 years of age, have read and understood these Terms, and agree to be legally bound by them.

These Terms apply to all visitors, users, and customers of the Site. If you are using the Site on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.

We reserve the right to refuse service to anyone for any reason at any time.

Use of Our Website

You may use our Site for lawful purposes only and in accordance with these Terms. You agree not to use the Site in any way that violates applicable federal, state, local, or international laws or regulations.

Permitted Use

• Browsing and purchasing products for personal, non-commercial use.
• Creating and managing a personal account.
• Submitting product reviews and feedback in accordance with our guidelines.
• Contacting our customer support team for assistance.

Technical Requirements

You are responsible for ensuring your device and internet connection meet the technical requirements to access our Site. We are not liable for any failure to access the Site due to your equipment or connectivity.

Account Registration

You may browse our Site without creating an account. However, certain features — such as order history, wishlists, and faster checkout — require registration.

• Accuracy: You agree to provide accurate, current, and complete information when creating your account and to keep this information up to date.
• Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately of any unauthorized use.
• One Account Per Person: You may not create multiple accounts or transfer your account to another person without our prior written consent.
• Termination: We reserve the right to suspend or terminate your account at any time if we believe you have violated these Terms.

Products & Pricing

Product Descriptions

We make every effort to display our products accurately, including colors, dimensions, and materials. However, we cannot guarantee that your device's display will accurately reflect the actual product. Slight variations in color or appearance are not considered defects.

Pricing

All prices are listed in US Dollars (USD) and are subject to change without notice. We reserve the right to modify or discontinue any product at any time. Prices do not include applicable taxes or shipping fees, which will be calculated and displayed at checkout.

Errors & Inaccuracies

We reserve the right to correct any errors, inaccuracies, or omissions in product descriptions, pricing, or availability at any time without prior notice — including after an order has been submitted. If we discover a pricing error after your order is placed, we will contact you with the option to proceed at the correct price or cancel your order for a full refund.

Availability

All products are subject to availability. We do not guarantee that any item will remain in stock. If a product you ordered is out of stock, we will notify you promptly and offer a refund or alternative.

Orders & Payment

Order Acceptance

Your submission of an order constitutes an offer to purchase. We reserve the right to accept or decline any order for any reason, including product unavailability, suspected fraud, or errors in product or pricing information. An order is confirmed only when you receive a written order confirmation email from us.

Payment

We accept the following payment methods: major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, and other methods displayed at checkout. All transactions are processed securely through our payment processor. We do not store your full payment card details.

By providing payment information, you represent that you are authorized to use the payment method and authorize us to charge the full order amount including taxes and shipping fees.

Order Cancellation

You may cancel an order before it has been shipped. Once an order has been dispatched, it cannot be cancelled — please refer to our Refund & Return Policy. We reserve the right to cancel orders at our discretion, in which case you will receive a full refund.

Shipping & Delivery

Shipping times and costs vary depending on your location and the shipping method selected at checkout. Estimated delivery dates are provided for reference only and are not guaranteed. We are not responsible for delays caused by carriers, customs, weather, or other circumstances beyond our control.

Title and risk of loss for products pass to you upon delivery to the carrier. Please refer to our full Shipping Policy for detailed information on shipping zones, rates, and timelines.

Returns & Refunds

We want you to be completely satisfied with your purchase. If you are not satisfied, you may be eligible to return eligible items within the timeframe specified in our Return Policy. Please refer to our full Refund & Return Policy for complete details on eligibility, process, and timelines.

Refunds, where applicable, will be issued to the original payment method. We reserve the right to refuse returns that do not meet our policy criteria.

Intellectual Property

All content on this Site — including but not limited to text, graphics, logos, images, product photographs, button icons, audio clips, digital downloads, and software — is the property of LUMIVOE or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws.

• You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Site without our express written permission.
• You may not use our trademarks, trade names, or logos without prior written consent.
• Limited personal, non-commercial use of content is permitted provided you do not modify the materials and retain all copyright notices.

If you believe your intellectual property rights have been infringed upon, please contact us at the information in Section 16.

User Content

Our Site may allow you to post reviews, comments, photos, or other content ("User Content"). By submitting User Content, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, and distribute such content worldwide in any media.

You represent and warrant that your User Content does not violate any third-party rights, is not unlawful, defamatory, obscene, or otherwise objectionable, and does not contain viruses or malicious code.

We reserve the right to remove any User Content at our discretion without notice.

Prohibited Activities

You agree not to engage in any of the following activities:

• Using the Site for any unlawful purpose or in violation of any applicable regulations.
• Attempting to gain unauthorized access to any part of the Site, server, or database.
• Transmitting spam, chain letters, or other unsolicited communications.
• Uploading or transmitting viruses, malware, or any other malicious code.
• Scraping, data mining, or using automated tools to collect information from the Site without our written consent.
• Impersonating any person or entity, or falsely representing your affiliation with any person or entity.
• Interfering with or disrupting the integrity or performance of the Site.
• Engaging in any conduct that restricts or inhibits anyone's use or enjoyment of the Site.
• Purchasing products for resale without prior written authorization from us.

Violation of these prohibitions may result in immediate termination of your account and, where applicable, referral to law enforcement authorities.

Disclaimer of Warranties

THE SITE AND ALL PRODUCTS AND SERVICES PROVIDED THROUGH IT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components. We do not warrant the accuracy, completeness, or usefulness of any information on the Site.

Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you.

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, LUMIVOE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND SUPPLIERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — INCLUDING LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES — ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SITE OR PURCHASE OF PRODUCTS.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

Some states do not allow the limitation of liability for consequential or incidental damages, so the above limitation may not apply to you.

Indemnification

You agree to indemnify, defend, and hold harmless LUMIVOE and its officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms.
• Your use of the Site or any purchases made through it.
• Your User Content.
• Your violation of any third-party rights, including intellectual property or privacy rights.
• Any claim that your User Content caused damage to a third party.

Governing Law & Dispute Resolution

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of [Your State], United States, without regard to its conflict of law provisions.

Dispute Resolution

Any dispute arising out of or relating to these Terms or your use of the Site shall first be attempted to be resolved through good-faith negotiation. If informal resolution fails, disputes shall be resolved through binding arbitration in accordance with the American Arbitration Association (AAA) rules, conducted in [Your City, State].

You agree to resolve disputes only on an individual basis and waive any right to participate in class action lawsuits or class-wide arbitration.

Exceptions

Either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights.

Changes to These Terms

We reserve the right to update or modify these Terms at any time. When we make material changes, we will:

• Update the "Last updated" date at the top of this page.
• Send an email notification to registered customers for significant changes.
• Display a prominent notice on our Site.

Your continued use of the Site after any changes become effective constitutes your acceptance of the revised Terms. We encourage you to review this page periodically. If you do not agree to the updated Terms, you must stop using the Site.

Contact Us

If you have any questions, concerns, or requests regarding these Terms & Conditions, please contact us:

These Terms & Conditions were last reviewed and updated on June 1, 2025. Prior versions are available upon request.