Refund & Return Policy
Last updated: May 1, 2026
Table of Contents
Our Return Promise
We accept returns on eligible items within 14 days of the delivery date. Items must be in their original, unused condition with all original packaging, tags, and accessories included.
We inspect all returned items upon receipt. Returns that do not meet our eligibility criteria may be rejected and sent back to you at your expense, or subject to a partial refund at our discretion.
Return Eligibility
To be eligible for a return, your item must meet all of the following conditions:
- Returned within 14 days of the delivery date.
- In original, unused, unwashed, and unaltered condition.
- With all original tags attached and in original packaging.
- Not listed as a non-returnable item (see Section 3).
- Accompanied by proof of purchase (order number or confirmation email).
| Item Condition | Return Eligible |
|---|---|
| Unused, original packaging, tags intact | ✓ Eligible |
| Opened but unused, packaging damaged | Case by case |
| Used, washed, or altered | ✗ Not Eligible |
| Damaged by customer | ✗ Not Eligible |
| Defective or damaged in transit | ✓ Eligible |
| Wrong item sent by us | ✓ Eligible |
Non-Returnable Items
The following items are not eligible for return or refund unless they arrive damaged or defective:
- Final sale or clearance items (marked as such at the time of purchase).
- Gift cards and store credits.
- Personalized, customized, or made-to-order items.
- Intimate apparel, swimwear, and underwear (for hygiene reasons).
- Downloadable digital products.
- Items returned after the 14-day return window.
- Items that have been used, washed, altered, or are missing original tags and packaging.
How to Initiate a Return
Please follow these steps to start your return. Do not send items back without first receiving a Return Merchandise Authorization (RMA) number from us.
Email us at [email protected] with your order number, the item(s) you wish to return, and the reason for your return. Include photos if the item is damaged or defective.
Our team will review your request within 2 business days and email you an RMA number and return instructions if your return is approved.
Securely pack the item in its original packaging with all accessories, tags, and documentation included. Write your RMA number clearly on the outside of the package.
Send the package to the return address provided in your RMA email. We recommend using a trackable shipping method. Keep your tracking number for your records.
Once we receive and inspect your return, we will process your refund within 5–7 business days. You will receive a confirmation email.
Return Shipping
Customer-Initiated Returns
For returns due to change of mind or buyer's remorse, the customer is responsible for all return shipping costs. We recommend using a trackable shipping service. We are not responsible for items lost or damaged in return transit.
Our Error or Defective Items
If you received a damaged, defective, or incorrect item, we will provide a prepaid return shipping label at no cost to you. Please contact us within 7 days of receiving the item.
Original Shipping Fees
Original shipping charges are non-refundable unless the return is due to our error or a product defect.
Refund Process
Once we receive and inspect your returned item, we will notify you via email of the approval or rejection of your refund.
Approved Refunds
- Refunds are issued to the original payment method used at the time of purchase.
- Processing time: 5–7 business days after we receive your return.
- Your bank or card issuer may take an additional 3–10 business days to reflect the credit in your account.
- PayPal refunds are typically processed within 3–5 business days.
Partial Refunds
We reserve the right to issue a partial refund for items that are returned in a condition that does not fully meet our return eligibility criteria, at our sole discretion.
Store Credit
In some cases, we may offer store credit as an alternative to a monetary refund. Store credit does not expire and can be applied to any future purchase.
Exchanges
We offer exchanges for items of the same product in a different size or color, subject to availability. To request an exchange:
- Contact us at [email protected] within 14 days of delivery.
- Specify the item you wish to exchange and the replacement size or color.
- Ship the original item back following the return process in Section 4.
If the requested replacement is out of stock, we will issue a full refund or offer a store credit. Exchange orders are shipped using our standard shipping rates, and customers are responsible for return shipping on exchanges unless the item was defective.
Damaged or Defective Items
We take great care in packaging our products. However, if your item arrives damaged or defective, please take the following steps:
- Contact us at [email protected] within 7 days of receiving the item.
- Include your order number, a description of the damage or defect, and clear photographs of the item and packaging.
Upon review, we will offer one of the following resolutions at no cost to you: a full replacement, a refund to your original payment method, or store credit. We will provide a prepaid return label if the item needs to be sent back.
Claims submitted after 7 days of delivery may not be eligible for a free replacement or full refund.
Wrong Item Received
If you received an item different from what you ordered, we sincerely apologize. Please contact us at [email protected] within 7 days of delivery with your order number and a photo of the incorrect item received.
We will arrange for a prepaid return label and ship the correct item to you as soon as possible at no additional cost. If the correct item is no longer available, we will issue a full refund.
Sale & Promotional Items
Items purchased during a sale or promotional event are subject to the following conditions:
- Sale items (discounted but not marked "Final Sale") follow our standard 14-day return policy.
- Final Sale items (clearly marked at checkout) are not eligible for return, exchange, or refund unless they arrive damaged or defective.
- Items purchased with a discount code or promotional offer may be refunded at the price actually paid, not the original retail price.
Contact Us
If you have any questions about our Refund & Return Policy or need assistance with a return, please contact us:
Please have your order number ready when contacting us. This helps us locate your order quickly and resolve your concern as efficiently as possible.